The worst hotel and restaurant ever...

As you can imagine, with my crazy schedule, I stay at a lot of hotels. Well, I just stayed at a doozy - a truly horrible Embassy Suites (a chain that's usually okay).

Now, I won't even talk about the two false fire alarms that made everyone evacuate the hotel or the angry front desk clerk. Rather, let me describe my experience in the restaurant:

There is only one other couple eating. Not a good sign. I order a glass of Pinot. They are out. I order good sounding burger. (Angus beef, lettuce, tomatoes, onions, roasted red peppers, and pickles.) I say that I'd like the burger cooked medium rare and did not want the fries.

Here it comes...yum...uh, oh.

There are a lot of fries. No problem. But the only thing the burger has on it is onions and a lettuce leaf. Hmm. I ask where all the other stuff is.. I ask the server, who barely speaks English, for the menu to show her. She races off to the kitchen to fix the problem.

I wait and wait and wait. A manager comes by and asks me how everything is. I tell him my tale of woe and he rushes into the kitchen. Soon he emerges with a small plate. On it is a pickle spear and -not roasted red peppers - but a small pile of very dried out sun dried tomatoes.

I point out this fact to the manager, he picks up a sun dried tomato, examines it and agrees
it is what it is. I also point out the pickle spear is really not meant to be put on a burger.

Off he scurries back into the kitchen. I wait... He comes back...but this time empty handed. The "chef", and I use that word very lightly, needs to make the roasted peppers. Well, there is no way in hell t a chef who doesn't know the difference between a sun dried tomato and a roasted red pepper is going to know how to actually MAKE roasted red peppers.

I tell the manager that by the time the peppers are roasted, my burger will be cold. It has already had a lonely existence on my plate. He says that he'll have the chef start the whole procedure over. I politely decline and tell him I will just eat my onion and lettuce burger. What the hell, it smells good. (Wait, I just remembered I ordered it with Swiss Cheese and it came cheeseless!)

Anyway, I take a big bite into my medium rare burger only to discover it is one of the most well done burgers in the history of burger making. I choke down a couple of very dry mouthfuls, longing for a sip of the would be Pinot.

I ask for my bill and the manager, apologizes and comps me "meal."

This experience, and the other similar experiences I had at this hotel, are NOT the fault of the employees but the fault of the OWNER. I can guarantee that the owner doesn't give a crap about his guests experiences. If he did, he would TRAIN his employees and train them hard. If they did not fall into line, he would fire them fast.

Tomorrow, I'm going to tell you a story about a restaurant on the other side of the spectrum.

Kick butt, make mucho dee-nero!

Dave Dee

P.S. Didja know you can get a free copy of my FREE copy of my "Profit Generator, Market Dominator" program that I used to sell for $97? You can! Go to: http://www.davedee.com/ic